Frequently Asked Questions

You import your product catalog into CartixAI. The AI is automatically trained on your product names, descriptions, prices, and availability — and updates in real-time as your inventory changes.

No. The AI's responses are fully managed by CartixAI based on your product catalog and order data. Businesses cannot configure custom AI replies, tone settings, greetings, or knowledge bases.

Intent Classification is CartixAI's AI feature that understands what a customer wants from their message — whether they're asking about a product, placing an order, tracking a delivery, or asking for support — and responds appropriately.

CartixAI's AI improves over time through platform-wide updates. Business-specific training or custom learning is not available.

Your data is stored on secure cloud servers. Business data including orders, products, and customer information is stored in encrypted databases and is never shared with third parties.

CartixAI stores conversation history to power AI responses and provide you with chat analytics. Message retention settings can be configured in your dashboard.

Yes. CartixAI is designed with GDPR principles in mind. We provide data export, deletion tools, and clear privacy controls. For businesses serving EU customers, we offer a Data Processing Agreement (DPA).

From your CartixAI dashboard, go to Settings > Custom Domain and enter your domain name. You'll be given DNS records to add with your domain registrar. The setup usually takes 24-48 hours to propagate.

CartixAI is an AI-powered WhatsApp commerce platform that helps businesses connect their WhatsApp Business Account, automate customer support, manage orders, and run an online storefront — all from one platform.

You connect your WhatsApp Business API account to CartixAI, add your products, and our AI automatically handles customer inquiries, processes orders, tracks inventory, and sends updates — 24/7 without human intervention.

No. CartixAI is designed for business owners, not developers. The setup wizard guides you through every step, and our AI handles the complexity so you can focus on your business.

CartixAI AI supports English, Urdu, and Roman Urdu — the three most common languages used in Pakistani WhatsApp business conversations. The AI automatically detects and responds in the customer's language.

Your customers can pay via JazzCash, Easypaisa, bank transfer, and cash on delivery through your CartixAI storefront.

No. CartixAI is a subscription-based service. We do not take any commission or percentage of your sales revenue.

CartixAI has three plans: Starter (PKR 10,000/month), Business (PKR 15,000/month), and Enterprise (PKR 25,000/month). All plans include a 3-day free trial with no credit card required.

Yes! Every new account gets a 3-day free trial with full access to all features — no credit card required. You can explore everything before deciding on a plan.

We accept JazzCash, Easypaisa, bank transfer, and credit/debit cards through our secure SafePay payment gateway.

Yes. You can upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately; downgrades take effect at the next billing cycle.

No. There are no setup fees, hidden charges, or long-term contracts. You pay only the monthly subscription fee.

Yes. Contact our sales team for yearly billing options, which typically include a significant discount compared to monthly billing.

CartixAI uses industry-standard security practices: all data is encrypted in transit (TLS/SSL) and at rest, passwords are hashed using modern algorithms, and access is protected by role-based permissions.

Payments are processed through SafePay, a licensed payment gateway. CartixAI never stores payment card information on its servers.

Yes. Custom domain support is available on the Enterprise plan. You can point your own domain (e.g., shop.yourbrand.com) to your CartixAI storefront.

Starter plans support up to 500 products. Business and Enterprise plans support unlimited products.

After your 3-day trial, you'll be prompted to select and pay for a plan to continue using CartixAI. Your data is preserved throughout the trial period.

Yes, you can cancel anytime from your account settings. You retain access to CartixAI until the end of your current billing period.

Your data is retained for 30 days after cancellation. You can export your orders, products, and customer data during this window. After 30 days, data is permanently deleted.

Yes. We offer a 7-day money-back guarantee on your first paid subscription if you're not satisfied. Contact [email protected] to request a refund.

Yes. You connect your own WhatsApp Business API account. CartixAI never uses its own number on your behalf — your customers always chat with your business number.

No. CartixAI is a software tool that automates responses from your verified WhatsApp Business account. Your business identity, branding, and account remain entirely yours.

The AI identifies itself as an AI assistant in conversations. CartixAI does not support custom AI personas or personas that hide the AI nature of responses.

If the AI cannot confidently answer a question or the customer requests a human, the conversation is flagged for human review in your CartixAI dashboard. Your team can then take over.

Yes. CartixAI can transcribe WhatsApp voice messages and respond intelligently to the customer's spoken inquiry — in English, Urdu, or Roman Urdu.