Cancel Anytime — No Lock-In

CartixAI is a subscription-based service. You can cancel your subscription at any time directly from your account dashboard — no cancellation fees, no penalties, no questions asked.

How to Cancel

To cancel your CartixAI subscription:

Log in to your CartixAI dashboard
Go to Settings → Subscription
Click Cancel Subscription
Confirm your cancellation

Alternatively, email [email protected] with your registered email address and we will cancel your subscription within 24 business hours.

What Happens After Cancellation

Your account remains fully active until the end of your current billing period
No further charges will be made after cancellation
Your store, products, orders, and conversation history remain accessible until the period ends
After the billing period expires, your dashboard and public storefront will be deactivated
Your data is retained for 30 days after deactivation to allow for export
After 30 days, all data is permanently and securely deleted

Data Export Before Cancellation

We strongly recommend exporting your data before cancellation. You can export products, orders, and customer lists from your dashboard under Settings → Export Data.

Refunds on Cancellation

Cancellation does not automatically trigger a refund. For refund eligibility, please review our Refund Policy. We offer a 7-day money-back guarantee on your first paid subscription.

Reactivating Your Account

You can reactivate your account at any time within the 30-day data retention window by logging in and selecting a new plan. After 30 days, you would need to create a new account.

Trial Cancellations

If you are on the free 3-day trial and do not select a paid plan, your trial simply expires — no cancellation action is needed and no charge is made.

Contact Us

For cancellation assistance: [email protected]

Cancellation Policy